Exchange and Return Policy

 

•    If you are not satisfied with your order, you can Exchange it within 14 days.
•    If you want to request for return/replacement, contact us through our WhatsApp “98094998” or through email “onlinesales@duniastores.com”, we will be happy to assist.
•    If the pick-up and return is from and to your doorsteps, there will be a Return fee of 2 KD that will be deducted from your refund.
•    To get free Exchange or Return, please visit our Store address noted below.
        Dunia Stores
        Shuwaikh Industrial Area 3, Block 1, Building 130, Infront of Ghazali Bridge, Kuwait

•    You will receive your refund within 3-5 working days after the return arrived in warehouse and refund will be based on payment method. Return process start from date of order return to our warehouse; refund will be based on payment method and will be transferred to your account directly.
•    For Exchange & Refund, the product needs to be in its original/saleable condition with all labels attached, the item may not be worn, washed, or altered in any way and need to submit the receipt against your purchase. We reserve the right to refuse any returns that do not pass our quality control.